Business Listing Policy

Directory entities can be created three ways: (a) an editorial team creates a listing from authoritative registries; (b) an owner submits a listing themselves; (c) a reader submits a listing they know locally. Only (a) and owner-verified (b) listings display without a "Community submission" ribbon.

A business owner can claim a listing via the "Claim this listing" button. Claiming requires email verification against a domain-matched address or an admin-approved uploaded credential. Once verified, the owner can update contact details, hours, description and photos. Ownership does not confer any right to edit editorial descriptions of the business.

A green "Verified" badge indicates we have confirmed either (a) the listing matches an official government registry entry, or (b) an authorised owner has completed email verification within the past 12 months. Verified status auto-expires after 12 months and requires re-verification.

Any visitor can flag a listing via "Report" or "Suggest an edit". Reports enter the moderation queue. High-severity reports (fraud, imposter, safety) are escalated to editors within 24 hours.

Businesses operating unlawfully, businesses on Indian sanctions lists, adult services outside categories permitted by Indian law, and businesses which have repeatedly failed our verification checks.

A business owner can request removal at any time. Editorial removals happen when the business has closed, the listing was created in error, or the business has been credibly reported for fraud or unlawful practice.